Yes! Once you fill out the appropriate application for the service you would like, we will respond with a date for your dog’s complimentary introduction day. This allows us to get to know your dog and if our facility is the right fit for them.

Our introduction day involves setting your dog up for success! We clear a run just for them with a staff member so they can see the other dogs, sniff around and enagage with our staff. Once they’re comfortable with handling and are ready to meet friends, we bring other dogs in one at a time. If all goes well, your dog will meet everyone and graduate to the main play group. If they would prefer to hang out with a smaller group of friends, we can do that too. Transparency is very important to us. You’ll be called immediately if we feel your dog is not having fun and give you some suggestions moving forward.

Please bring the following items to make your dog’s stay as comfortable as possible:

• Quick release collar (buckles can’t come off easily in an emergency)

• Leash (no rectractables please)

• Food (large food container or ziplock bag. Original bag of dog food or storage container are acceptable for longer stays).

• One bed or blanket per dog. Leave tags on beds so we can write their name on it. There’s only so many Costco bed designs!

• Medication/Supplements. Your dog must be able to take their dosage with their food as we cannot force your dog to take their medication.

• A sweater or jacket

Yes! Please note the following items are not permitted:

• Nut products

• Toys

• Bowls

• Food scoops

• Inappropriate size food container/bag for the length of stay (this will result in re-packaging fee of a $1/bag)

Services cancelled within 24 hours of 1pm of the date of service are subject to a cancellation fee. You will receive an email confirming your appointment has been cancelled. The cancellation fee will equal the cost of one full day of the service reserved (daycare is a full day charge). There are no exceptions.

Ex: Fido has a boarding reservation from May 10th-15th, upgraded to a suite. You cancel on May 9th at 3pm. The cancellation fee is $59.80.

As long as they are attached to a quick release collar, they are allowed! Please be advised, The Dog Company is not liable for any damage or loss of item(s) that are brought with your dog. This includes toys, blankets, beds, leashes, bowls, scoops, etc!

Yes! We have a freezer and fridge to store raw and other fresh meals.

Upon booking, you will be asked if you would like them in a suite or a kennel. A suite is a room to themselves and a kennel is a kennel to themselves (of appropriate size). You can read more information about them on our boarding page!

Yes! We have staff 24/7 at our facility to tend to the dogs. There are also additional staff on call in case of an emergency.

Cuddle, play, eat, hang out and probably do some modeling for our social media if they’re feeling up to it.

All jokes aside, that is the truth! Here’s a breakdown of “a day in the life at TDC”:

5:30-6:30am - Good morning! Potty break time!

6:30am- Breakfast

8:30am- Play/modeling

12pm - Lunch/rest period

2pm - Play/modeling/snuggle

5pm - Supper

8:30-9:30 - Final potty & play break

10pm - Goodnight!

We work diligently to provide the best care for our clients! We treat every dog with the same level of care we would expect for our own dogs. All management have pet first aid and we have a close relationship with Hammonds Plains Vet Hospital who have reviewed our protocols and practices. The Dog Company is a clean, friendly and positive environment that works with your dog and their personality as best we can.

If you would like to know more about our education, take a look at our individual profiles here!

We hold items for seven days. After that period, we will dispose of the item(s). It is your responsibility to ensure you have all the belongings returned to you at pick up.

Absolutely! We give breaks if we notice a dog is trying to sleep but the commotion of their friends are keeping them up. Otherwise, they play hard and sleep just as hard during their breaks and overnight.

Daycare dogs tend to sleep for the night and into the following day after playing.

Boarding dogs may sleep for a few days after their stay, especially if it was more than a couple of nights.

The portal goes down for multiple reasons: if there’s an overload of people on it, internet is out in our area or if we turn off our computer. We turn the computer off from 7:30-9:30pm every night to give it a break - it works hard all day!

You can wait and try again to see if the issue has resolved. If it still isn’t working, please send us an email at info@thedogcompanyns.com so we can make your booking for you!

A full day is a stay longer than 5 hours. A half day is up to 5 hours. We have packages that you prepay for that save you money and time as you can pick your dog up and be on your way instead of paying every time. Our 30 day package saves you $210! You can find all our packages here.

Boarding with us is $55/night (discounted rate available for dogs from the same household). If your dog is booked in a suite, there is an additional $12/night charge. This includes daycare all day, overnight care and daycare up to 10am the next day. After 10am on pick up days only, an additional daycare charge will incur. We don’t charge extra for medication and we can accommodate all meal plans (including ones that need to be refrigerated/frozen)!

Example 1: Drop Fido off at 4pm Thursday afternoon and pick them up Friday at 12pm. $55 (boarding) + $20 (daycare 10am-12pm) = $75 plus tax.

Example 2: Drop Fido off at 6:30am Thursday morning and pick them up Friday at 10am. The total is $55 plus tax (boarding fee).

We continue to be diligent with our regular cleaning that includes: cleaning suites/kennels and changing water bowls after lunch. At the end of the day, our arena is vacuumed, cleaned and disinfected (walls included). Throughout the night our overnight staff clean the lobby, deep clean our kennel room and other areas of our facility that we are unable to during the day due to dogs being out and about. All used dishes are cleaned and ready to use for the next morning. When the temperatures are not frigid, our turf is disinfected with Wysiwash.

We use disinfectants purchased directly from our local vet, all year round.

Extra precaution we take during kennel cough breakouts are:

- notices on all platforms to notify clients so they can do their due diligence

- isolating and sending home ANY dog that presents any symptoms (even once)

- cleaning and disinfecting the isolation space once they go home

- requiring vet notes if a dog is displaying symptoms to ensure it is not kennel cough and owners believe otherwise